Privacy policy

Privacy Policy

KALIX operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a customized shopping experience (“Services”). The KALIX store is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described herein.

Personal Information We Collect and Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify you.

Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:

  • Contact information: name, address, billing address, shipping address, phone number, email address
  • Financial information: credit/debit card numbers, payment details, transaction details, payment confirmations
  • Account information: username, password, security questions, preferences, settings
  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled
  • Communications: messages sent to us (e.g. customer support inquiries)
  • Device information: IP address, browser type, device details, network data
  • Usage information: how you interact with our Services

Sources of Personal Information

We may collect personal information from:

  • Directly from you (e.g. account creation, purchases, communication)
  • Automatically (cookies, browsing behavior, device data)
  • Service providers (e.g. payment processors, analytics tools)
  • Partners and third parties

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve our Services (orders, payments, shipping, returns, personalization)
  • Marketing and advertising (emails, ads, promotions based on your activity)
  • Security and fraud prevention (account protection, detecting suspicious activity)
  • Customer support (responding to inquiries, maintaining communication)
  • Legal compliance (laws, disputes, enforcement of policies)

How We Share Your Information

We may share your information with:

  • Service providers (IT, payments, shipping, analytics, customer support)
  • Marketing partners (for advertising and promotions)
  • Shopify, which powers our store and processes data on our behalf
  • Business partners or affiliates
  • Legal authorities, if required by law

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to provide and improve its services. Your data may be shared with Shopify and third parties, including those located outside your country.

To learn more, visit Shopify’s Privacy Policy: https://privacy.shopify.com

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16.

Data Security and Retention

We implement security measures, but no system is completely secure. We retain personal data only as long as necessary for business, legal, or operational purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Delete your data
  • Correct your data
  • Transfer your data
  • Opt out of targeted advertising

You can exercise your rights by contacting us.

Complaints

If you have concerns about how we handle your data, you may contact us or your local data protection authority.

International Data Transfers

Your data may be transferred and processed outside your country, including outside the EU. We use legal safeguards such as standard contractual clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: contact.kalix.com@gmail.com